Frequently Asked Questions

Yes! Ken Barnes Plumbing provides 24/7 emergency plumbing services throughout Wollongong, Shellharbour, and Kiama. Whether it's a burst pipe at 3am or a blocked drain on a Sunday, we're just a phone call away. Call us on (02) 4228 8444 for immediate assistance.

Our pricing is transparent and competitive. We provide upfront quotes before starting any work, so you'll never be surprised by hidden fees. The cost depends on the job—simple repairs may start from $150, while more complex work will vary. We'll always discuss pricing with you first and only proceed with your approval.

We service the entire Illawarra region including Wollongong, Shellharbour, Kiama, and surrounding suburbs. This includes Figtree, Unanderra, Dapto, Albion Park, Warrawong, Port Kembla, and more. If you're unsure whether we cover your area, just give us a call!

For genuine emergencies like burst pipes, gas leaks, or major flooding, we aim to arrive within 60 minutes. Our plumbers are strategically located throughout the Illawarra to ensure fast response times. For non-urgent issues, we typically offer same-day or next-day appointments.

Absolutely. Ken Barnes Plumbing is fully licensed, insured, and compliant with all Australian plumbing regulations. All our plumbers hold current licenses and undergo regular training to stay up-to-date with the latest techniques and safety standards.

We service and repair all types of hot water systems including electric, gas, solar, and heat pump systems. We work with all major brands including Rheem, Rinnai, Dux, Vulcan, Aquamax, and Thermann. Whether it's a minor repair or a full system replacement, we can help.

Yes, we stand behind our work. All labour comes with a workmanship warranty, and any parts or fixtures we install carry the manufacturer's warranty. We'll explain all warranty details before completing your job so you know exactly what's covered.

You can book an appointment in three ways: Call us directly on (02) 4228 8444, book online through our website, or fill out our contact form and we'll get back to you within 24 hours.